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Search results
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Cyber Access Code
Hey Marco (and any others with this issue!) - send a quick message to our support team here, and we'll make sure this is conclusively resolved for you today, so you have immediate access! We're always here and happy to help!- j.bayme
- Post #4
- Forum: Product Questions and Reviews
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Slow shipping times
Hey Vince! Our team is on this as we speak, and we'll be sending an update to all affected customers today. This only affected a small amount of orders (2%) - but I hate that this delay happened at all (even ONE order delayed isn't cool), and we're doing everything in our power to ensure those...- j.bayme
- Post #8
- Forum: General Discussion
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Slow shipping times
Hey MM! This is definitely a known issue, as we're in the midst of this big transition (from one facility to another, cross country) as we speak - but I can confirm that your order left the building today, and it's in transit to you as we speak! Bear with us for the next two weeks as this...- j.bayme
- Post #5
- Forum: General Discussion
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Slow shipping times
Hey MM! Our ops team is checking into your order status as we speak right now, and they'll reach out to you shortly today to ensure this is dispatched for you ASAP (and they'll figure out what the delay was, as well - so that doesn't happen again). I just wanted to chime in on a larger point --...- j.bayme
- Post #2
- Forum: General Discussion
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Obey Giant edition Box questions
Hey Paul! The Obey Box Set is made of high quality card stock with black foil, gold foil, red foil, and full color Obey art on every surface of the base. It also comes with an embossed, tonal impression Certificate of Authenticity within each box.- j.bayme
- Post #2
- Forum: Product Questions and Reviews
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Walmart Canada
Not yet! But maybe sometime soon!- j.bayme
- Post #2
- Forum: Product Questions and Reviews
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Gold Foil Elite Membership Card
They look goooooood. We're working on the final prototypes as we speak! It's been a slow process because of the production methods involved (laser etching and some fancy materials), but they shine. Literally. More updates (and sneak peeks) to follow.- j.bayme
- Post #11
- Forum: General Discussion
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Magic Gift for Kid's
Magic 101! https://store.theory11.com/products/magic-101- j.bayme
- Post #4
- Forum: General Discussion
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Gold Foil Elite Membership Card
Hey Richard! I can confirm that we're a few days late from the end of Q1 - but that we're at the finish line of our new Elite Program updates! Our team has been hard at work throughout all of Q1 getting things ready and tested, and I'm very confident that everyone will be very (!!) pleased with...- j.bayme
- Post #7
- Forum: General Discussion
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Gold Foil Elite Membership Card
Hey Peter! First and foremost, happy new year! Appreciate the kind words and support. I just wanted to chime in specifically with regard to the elite member cards. This feedback is absolutely warranted and correct, and it's something we're committed to fixing, improving, and upgrading this year...- j.bayme
- Post #5
- Forum: General Discussion
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T11 Deck Factsheets. What Do You Want to See?
https://store.theory11.com/products/star-trek-playing-cards 👀- j.bayme
- Post #49
- Forum: Product Questions and Reviews
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The Wheel 2023
Oh yes! Be sure you're subscribed to our newsletter list + SMS list, as we've sent out a few messages and links to the contest details! Info is here: https://www.theory11.com/holiday/contest- j.bayme
- Post #147
- Forum: General Discussion
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The Wheel 2023
Not at all! It's all based on mathematically random odds, and all spins are created equal, whether they're free spins or from a purchase. Of course, certain prizes are more rare than others: you're more likely to win 50 elite points than a $250 gift card, for obvious reasons. But your chances of...- j.bayme
- Post #144
- Forum: General Discussion
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T11 Deck Factsheets. What Do You Want to See?
Hey John! Happy to chime in on this one directly, as I'm probably the biggest stickler on our team for details of the sort! We spend months (sometimes over a year) crafting each design, so it pains me to my core to do anything, ever, that reduces or diminishes visibility of the art in any way...- j.bayme
- Post #46
- Forum: Product Questions and Reviews
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Work at theory11 - We are hiring! (December 2023)
Everything we do at theory11 is because of (and inspired by) you - this community. Many of you guys have been around theory11 (and these forums) since day one, literally. It's that commitment and passion that empowers us to press onwards and continue doing what we do. And for that reason, this...- j.bayme
- Thread
- Replies: 0
- Forum: General Discussion
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The Wheel 2023
I liked that functionality too! Unfortunately, due to time zone differences, it was very difficult to make that consistency accurate for every user (and every browser and operating system), as it would be different calculation for each person. To avoid that confusion (and any chance of error)...- j.bayme
- Post #96
- Forum: General Discussion
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The Wheel 2023
Absolutely! A spin is a spin. We don't distinguish in any way between a free spin and a spin from an order. Free spins can (and have, and will) win awesome stuff, every year!- j.bayme
- Post #80
- Forum: General Discussion