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Search results
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Draven Reviews: Theory11 Customer Service
JetEyeNight - check your email from this morning, I think you'll be happily surprised. On a related side note typically companies don't offer the option to email verifying photographs of an issue as proof enough to warrant a return. We're much more accommodating than that as we realize ship...- Bryant
- Post #14
- Forum: Product Questions and Reviews
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t11.bulletin - New Site Launched + New Products
There are a ton of great new features to the site, like the filtering option in the tricks section - which is sooo slick. Also contacting our crazy awesome support staff is easier than ever. nlvan - We're going to do everything possible to keep Smoke in stock, but you should jump on it ASAP...- Bryant
- Post #80
- Forum: General Discussion
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Digital Downloads NOT WORKING
Saborfang17 - Check your email inbox and PM's, I've shot you some tips on how to easily resolve that file size issue. As mentioned on this thread whenever any issue arises please submit a ticket to our support department www.theory11.com/support/ and we'll get back with you ASAP.- Bryant
- Post #14
- Forum: Product Questions and Reviews
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Theory11 Is Great!
Ryan - thank you for the post. We've been working our aces off to ensure that this promotion goes as smoothly as possible. The t11 crew is thrilled with the number of members who are participating in this event - we truly appreciate your gratitude.- Bryant
- Post #5
- Forum: General Discussion
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Royal Mail Strike :: UK Shipments
A quick note here for anyone in the UK or planning on shipping to the UK anytime soon; the Communication Workers Union, the union that represents workers at the Royal Mail, have been on strike causing massive delays. There were aprox. 30 million delayed packages last week but as of yesterday...- Bryant
- Thread
- Replies: 7
- Forum: General Discussion
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When is eXile coming back in stock?
New eXile stock Evening gentlemanz - I noticed this thread pop up and thought I'd shed some light on the issue. eXile will be back in stock by the end of next week, if not sooner. So get your party hats on and prepare to draw on some faces, I mean hands. DaveyG thanks for bringing that fact...- Bryant
- Post #3
- Forum: General Discussion
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Just bought Pressure...
Simply submit a support ticket at www.theory11.com/support and we'll make sure it's resolved ASAP.- Bryant
- Post #4
- Forum: General Discussion
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USPCC Standard Playing Cards - Now Available at theory11
Zyto - That shipping cost definitely sounds incorrect to your location. Check your email - and if anyone else is having a similiar issue, simply submit a quick support ticket here and we'll make sure it's resolved immediately.- Bryant
- Post #54
- Forum: General Discussion
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Payment Options
Era20 - check your email inbox, just shot you an message regarding this. benjamind is correct -- any debit card will work just like a credit card in our system as long as it has a major credit card symbol on it (Visa, MasterCard, Amex, Discover, etc). Money order would be your best alternative...- Bryant
- Post #7
- Forum: General Discussion
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Guardians with eXile?
Submit a ticket and we'll take care of this right away.- Bryant
- Post #3
- Forum: General Discussion
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Ellusionist Uncut Sheets
Just to add some clarity, that $1 value is just something we slap on international SNC prizes (free gifts from us) so there won't be any outrageous VAT's (value added taxes) on them. Since they are gifts / prizes, the value and purchase amount is zero. Regarding the possibility of offering...- Bryant
- Post #22
- Forum: General Discussion
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theory11 MEGA UPDATE : Battle System
If I'm not mistaken, the members vote. Whoever loses is put to death, so I guess you're winning your life back. Respect.- Bryant
- Post #10
- Forum: General Discussion
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Saturday Night Contest: Love Edition
Hi Guys! Great entries tonight. Both myself and my alter ego Cupid were extremely impressed by all of the entries, and the quantity of entries. You guys rock. I read through all of the entries throughout the night personally. I even called Wayne to ask his opinion. A picture of me asking his...- Bryant
- Post #147
- Forum: General Discussion
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Business Hours?
Bananachek, Our normal office hours are Monday through Friday, 9am to 5pm, however we do try answer support tickets as swiftly as possible-- even on nights and weekends. That said, check your email. If you should need any further assistance, do not hesitate to let us know. Word.- Bryant
- Post #5
- Forum: General Discussion
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My mouse pad at T11's office
Everyday when I arrive at work, my right hand is gently placed on JB's young chest and stays there for hours on end. // bryant theory11 / support _- Bryant
- Thread
- Replies: 19
- Forum: General Discussion
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A shoutout to Bryant at T11 customer service
Thanks guys. Your feedback is much appreciated. JB doesn't let me out much so it's good to talk to other people. Well I'm pretty tired from all that, so I'll see ya later. PS - His friend really did call. Okay, not really. Bryant- Bryant
- Post #8
- Forum: Product Questions and Reviews