On this site, and others, I love to write reviews about some magic products. Today I will be mixing it up a bit. Today I will not be reviewing a product or deck of cards, instead I will be reviewing the customer service I was provided with here at E. so let me first divulge into the story.
THE STORY
For Christmas I received the Electric Touch, one of the more expensive items here. I opened the package and flipped. I loved it so much! I couldn’t wait to try it out. So I went home and watched the DVD and read the instructions. I understood what needed to be done and everything, so I took it to the “Special Place”. I won’t go iunto that further due to exposure. But those who own the effect know what it is.)
I waited one week and picked up the “Things” from the “Special Place”. It was great! Everything felt so natural and so right. So I put it all on and decided that I would give it a try. So, off I went. Trying to shock my mom and dad for a mentalism effect. It didn’t work…I tried it on many different surfaces and still it didn’t work, yes the batteries were fine. (People who own the thing will know what I’m referring to about different surfaces.) So I didn’t let that get to me I decided to try it at school the following day. I woke up, ate breakfast, geared it up and walked out the door. Not more than 10 steps out of the door there was a loud “CRACK!!!” And I looked to discover an important part of the machine totally broken. I mean broke clear in half.(Sorry for the unclarity here. Have to be careful about exposure.)
So There was no way that I was going to pay another 30 dollars to bring the “Thing” back to the “Special Place”. So I contacted E Support. At first they told me that it was non returnable but hen they made an exception…
THE SERVICE
So they issued me an RMA number and gave me a form to fill out. When it was done being filled out I shipped the Electric Touch back to Ellusionists Warehouse. There over a 10 day period it was processed and they exchanged the faulty ET for some new items.
Today, I was told that my item had been shipped and was on its way to my house. I am so happy. I am getting The Daniel Garcia Project (All 3), a Ghost Gaff, and Dream of Aces. 180$ worth of stuff in exchange for the ET. I couldn’t be more pleased with E right now.
Throughout the entire ordeal the customer service associate, Luciana, was the one who helped me out. She was very nice and always patient with me. If you are reading this Luciana, THANK YOU!!!
TO SUM IT UP
In The end I could not be any happier with E than I am right now. They have shown me how flexible they are and how willing they are to work with you for the better. So thanks everyone down there at Support. I thank you for all that you have done!If I had to rate this experience, I would say it would be a
9.5/10.
Thank You,
Dylan P.
THE STORY
For Christmas I received the Electric Touch, one of the more expensive items here. I opened the package and flipped. I loved it so much! I couldn’t wait to try it out. So I went home and watched the DVD and read the instructions. I understood what needed to be done and everything, so I took it to the “Special Place”. I won’t go iunto that further due to exposure. But those who own the effect know what it is.)
I waited one week and picked up the “Things” from the “Special Place”. It was great! Everything felt so natural and so right. So I put it all on and decided that I would give it a try. So, off I went. Trying to shock my mom and dad for a mentalism effect. It didn’t work…I tried it on many different surfaces and still it didn’t work, yes the batteries were fine. (People who own the thing will know what I’m referring to about different surfaces.) So I didn’t let that get to me I decided to try it at school the following day. I woke up, ate breakfast, geared it up and walked out the door. Not more than 10 steps out of the door there was a loud “CRACK!!!” And I looked to discover an important part of the machine totally broken. I mean broke clear in half.(Sorry for the unclarity here. Have to be careful about exposure.)
So There was no way that I was going to pay another 30 dollars to bring the “Thing” back to the “Special Place”. So I contacted E Support. At first they told me that it was non returnable but hen they made an exception…
THE SERVICE
So they issued me an RMA number and gave me a form to fill out. When it was done being filled out I shipped the Electric Touch back to Ellusionists Warehouse. There over a 10 day period it was processed and they exchanged the faulty ET for some new items.
Today, I was told that my item had been shipped and was on its way to my house. I am so happy. I am getting The Daniel Garcia Project (All 3), a Ghost Gaff, and Dream of Aces. 180$ worth of stuff in exchange for the ET. I couldn’t be more pleased with E right now.
Throughout the entire ordeal the customer service associate, Luciana, was the one who helped me out. She was very nice and always patient with me. If you are reading this Luciana, THANK YOU!!!
TO SUM IT UP
In The end I could not be any happier with E than I am right now. They have shown me how flexible they are and how willing they are to work with you for the better. So thanks everyone down there at Support. I thank you for all that you have done!If I had to rate this experience, I would say it would be a
9.5/10.
Thank You,
Dylan P.
