Help with my download!

[DarkIllusion1105]

my bro (who is just getting into magic) has just purchused believe from t11. he asked me to dl it for him and i tried but relized after the third try winrar was the problem. so i uninstalled the winrar and used the last dl to do it right. of course something had to go wrong with the computer (not the dl). so now we are out of dls. is there any way we can get extra dls. also u guys never sent any sort of confirmation code or password to his e-mail. (my madre opened a ticket but im hoping to resolve it first because my bro is blaming me)

 

[magictruitt]

oh no. I had this problem too a little while ago. I had like four downloads for a 1-on-1 and 3 of them didn't work. I finally got the last one though, but sorry, idk how to help. try PMing Raiker or another head honcho. I'm sure they'll understand.
Have your brother read this. It's not your fault. It's probably your internet connection. Or something else that I can not explain.

 

[TheBlack&WhiteIllusionist]

I'm pretty sure you can PM John Raiker and he'll hook you up... I mean come on, it's Raiker. The man doesn't screw up twice.

 

[clllllust]

My bad, I just noticed you already made a support ticket (as mentioned in your post). Basically you must be patient, making a thread about it won't bump you to the front of the line.

Since it's the weekend you must be patient since this isn't a "normal" business day. They will solve your problem as soon as possible.
-RA69

 

[magictruitt]

wow. I wish i knew about these a while ago when my downloads weren't working.

 

[jonraiker]

If you're ever having trouble with downloads (or anything else, for that matter), feel free to shoot me a PM. Alternatively, you can file a support ticket here (which will be answered within 12 business hours) - http://www.theory11.com/support/