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Support Ticket Problems

F

fangzhubin

Jan 29, 2008
28
0
Ticket ID: XXX-XXXXXX
Ticket ID: XXX-XXXXXX
It's more than 48hours since I submitted these tickets!!!
BUT NO ONE answer my questions.WHY?
 
Last edited by a moderator:
Jack The Magician

Jack The Magician

Sep 2, 2007
1,693
1
Hello,

All support tickets are answered within 12 business hours (Monday through Friday, 9am to 5pm). However, the support team does try to answer support tickets as swiftly as possible -- even on nights and weekends.

That said, you should being hearing from the support crew soon. Don't worry -- they'll stick with you 'till the end.

Cheers,
JTM
 
Last edited by a moderator:
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